Education

IT Engineer / Software Engineer

ETECSA

Oct 2021 - Aug 2022 · 11 mos | Cayo Coco, Cuba

Responsibilities:

  • Developed and automated data insights and reporting on network infrastructure, resource utilization, deployment status, and geolocation of network assets, enabling data-driven infrastructure planning.
  • Planned and documented network infrastructure and resource allocation frameworks to support scalable deployments.
  • Configured and maintained telecommunications and IT equipment, with a focus on GPON technology
  • Provided technical support and troubleshooting for clients in the hospitality sector, ensuring minimal downtime and service reliability.

Achievements:

  • Collaborated on a complaint management system that streamlined the tracking, routing, and resolution of tickets between operations, clients, and field IT staff.
  • My contribution to the system:
    • Designed interactive dashboards to analyze performance indicators such as response time, resolution rate, and service quality.
    • Extracted actionable insights from the legacy data warehouse.
    • Designed a data modeling architecture to optimize query runtime and reporting performance.
    • Maintained data quality and consistency across legacy systems.
  • As a result, enhanced operational visibility and reduced response times , leading to significant improvements in service quality .

Tools & Technologies

  • Python
  • PostgreSQL
  • Docker
  • GeoPandas
  • Matplotlib
  • Flask
  • Pandas
  • Linux
  • Power BI

IT Engineer / Software Engineer

ETECSA

Jul 2020 - Oct 2021 · 1 yr 4 mos | Ciego de Ávila, Cuba

Responsibilities:

  • Developed and automated data insights and reporting on network infrastructure, resource utilization, deployment status, and geolocation of network assets, enabling data-driven infrastructure planning.
  • Planned and documented network infrastructure and resource allocation frameworks to support scalable deployments.
  • Configured, maintained, and optimized telecommunications and IT systems for reliability and performance.
  • Provided technical support and troubleshooting for internal systems, ensuring minimal downtime and efficient resolution of issues.

Achievements:

  • Enhanced infrastructure efficiency by integrating data from multiple sources (user demand, throughput, geolocation, and experience metrics), enabling targeted expansion and the strategic decommissioning of low-utilization segments.
  • Developed a software solution to optimize sales agent distribution based on population and service coverage data, resulting in:
    • 15 new agents strategically placed across 5 undercovered communities (previously ~ 2 km away from service).
    • Increased sales and improved customer service accessibility.

Tools & Technologies

  • Python
  • PostgreSQL
  • Docker
  • GeoPandas
  • Matplotlib
  • Tkinter

IT Engineer Internship

ETECSA

Jun 2019 - Jul 2019 · 2 mos | Ciego de Avila, Cuba

Responsibilities:

  • Configured and maintained telecommunications equipment used in network operations to ensure stable connectivity.
  • Assisted in technical support and troubleshooting of infrastructure and network performance issues.
  • Applied resource utilization and performance optimization principles to enhance network reliability and efficiency.

Achievements:

  • Identified the need for software-based and visual data analysis solutions to support data-driven infrastructure and business planning.
  • Proposed a database solution to store and manage user and infrastructure data effectively.
  • Proposed a software tool to optimize sales agent assignments by integrating geographic visualization, population segmentation, and infrastructure coverage data.